Telecommunications Industry Ombudsman (TIO) – Experiences of telco consumers in financial hardship
OnlineWebinar invitation | Let’s talk! Experiences of telco consumers in financial hardship
Date & Time - Aug 21, 2025 10:30 AM (Brisbane)The Telecommunications Industry Ombudsman invites members to a special webinar hosted by Ombudsman, Cynthia Gebert. This webinar will discuss the TIO’s report ‘Keeping connected: Experiences of telco consumers in financial hardship’.
Policy & Systemic Issues Specialist, Main-Shing Tran and Andrew Thompson will facilitate the session and discuss the findings from our report ‘Keeping connected: Experiences of telco consumers in financial hardship’.
All members including complaint handling staff, team leads and managers are encouraged to attend. The webinar will be held on Thursday 21st August at 10:30am (AEST)
In this 30-minute interactive webinar, we will discuss: Financial hardship complaint trends and insights Findings from our internal complaints review and member engagement Recommendations to better support customers in financial hardship
There will be an interactive Q&A session following the presentation.
Click here to register
